Welcome to Telitraq Solutions Limited! This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Vehicle GPS/GPRS Tracking App (the “App”). Please read this document carefully to understand our views and practices regarding your personal data.
By using the App, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the App.
Information We Collect
- Information You Provide
- Account Information: When you create an account, we collect your name, email address, phone number, and other details you may provide.
- Vehicle Information: Information about your vehicles, such as make, model, registration number, and unique identifiers.
- Automatically Collected Information
- Location Data: Real-time GPS location data from your vehicles to provide tracking services.
- Device Information: Information about the device you use to access the App, such as the device model, operating system, and unique device identifiers.
- Usage Data: Information about how you interact with the App, including pages viewed, features used, and session durations.
- Information from Third Parties
- Integrated Services: If you connect third-party services (e.g., payment platforms), we may collect information from those services as authorized by you.
How We Use Your Information
We use the information collected for the following purposes:
- Provide and Improve Services: To track vehicles, monitor usage, and enhance user experience.
- Customer Support: To respond to inquiries and resolve issues.
- Security and Fraud Prevention: To ensure the security of your data and prevent unauthorized access.
- Analytics: To analyze user behavior and improve the App’s functionality.
- Compliance: To comply with legal obligations and enforce our terms of use.
How We Share Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party vendors who assist in delivering our services (e.g., hosting, analytics, payment processing).
- Law Enforcement: When required by law or to protect the rights and safety of our users or others.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
Data Retention
We retain your personal data for as long as necessary to provide the services or comply with legal obligations. Upon termination of your account, we will delete or anonymize your information unless retention is required by law.
Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, no system can guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights:
- Access your data and receive a copy.
- Request correction or deletion of your data.
- Object to or restrict data processing.
- Withdraw consent at any time, where processing is based on consent.
To exercise your rights, please contact us at support@telitraq.co.ke.
Children’s Privacy
The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. Continued use of the App after changes are made constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Telitraq Solutions Limited
Muindi Mbingu Street, Ecobank Towers, 8th Floor Wing B, Cheche Chambers
support@telitraq.co.ke
+254 743 163 034